The following terms and conditions apply:
SHIPPING BEFORE AND AFTER CHRISTMAS
Orders within Germany that are intended to be delivered before Christmas must be placed and paid for by no later than December 18th. For orders to be shipped abroad, December 13th is the latest order date. We follow the guidelines set by our shipping partners but cannot guarantee timely delivery.
From December 22nd, 2023, until January 1st, 2024, no shipments will be made. Orders placed after December 21st, at 8 a.m., will only be shipped starting January 2nd.
Delivery is made within Germany and - with the exception of the natural latex mattress - to the following countries*: Austria, Belgium, Czech Republic, Denmark, France, Italy, Luxembourg and Netherlands.
Orders to Switzerland can only be placed via our Swiss Shop.
We deliver our natural latex mattress to the following countries*: Austria, Belgium, Czech Republic, France, Germany, Italy, Luxembourg and Netherlands. The shipping of the natural latex mattress is free of charge.
*No delivery is made to the following foreign islands: Faroe Islands, Greenland, Corsica.
DISPATCH COSTS (INCLUDING VAT)
Domestic deliveries (Germany)
We charge shipping costs (with exception of the mattress) on the basis of the order value (gross product value):
Gross product value up to 79,99 € = 6,90 €
Gross product value from 80,00 € = 8,90 €
Deliveries to foreign countries
We charge a flat shipping fee (with exception of the mattress) for international deliveries:
Belgium: 12,90 €
Denmark: 12,90 €
France: 18,90 €
Italy: 18,90 €
Luxembourg: 12,90 €
Netherlands: 12,90 €
Austria: 12,90 €
Czech Republic: 18,90 €
Gift vouchers are sent exclusively by e-mail. Therefore, we do not charge any shipping costs for gift vouchers.
Unless otherwise specified in the quote, domestic delivery shall be made within 1-3 days (Germany), for deliveries abroad within 3-6 days from conclusion of contract (if advance payment agreed from the date of the payment instruction).
Please note that deliveries are not made on Sundays and other holidays.
If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made. The delivery date for the complete order will be the same as that of the article with the longest delivery time.
ALL DELIVERIES ARE MADE CLIMATE NEUTRALLY WITH
After shipping, you will receive an e-mail from the respective parcel service with your package number for tracking purposes.
You have the following change options in the shipment tracking:
- Change delivery date
- Select a neighbor
- Signature release authorization
- Select a Pickup Parcel Shop
Accepted payment options
- Prepayment via transfer
- Payment by invoice (via Klarna)
- Payment by instalment purchase (via Klarna)
- Payment via direct debit (via Klarna)
- Payment via amazon pay
via PayPal Checkout:
- Payment via PayPal
- Payment via PayPal Express
- Payment via credit card
- Payment via Google Pay
- Payment via Apple Pay
- Payment by eps bank transfer (exclusively for orders from Austria)
Further details on payment
If payment is made using a credit card, your credit card account is debited in conjunction with the conclusion of the contract.
You will find our bank details in the order confirmation e-mail.
If you have any questions, you can find our contact details in the imprint.